This tutorial will take you through the basic steps to troubleshooting Kindle Fire WIFI connection issues.
Normally, the issue is solved with a “cold boot” of the Kindle Fire. Below are the instructions for a cold boot.
1. Reset your router and modem by unplugging them from their power source for at least 2-3 minutes. NOTE: Do not hit the reset buttons on your router or modem, just unplug them.
2. While you are waiting the 2-3 minutes, press and hold the power button on your Kindle Fire for 25 to 30 seconds and then release the power button. This is what is called a “cold boot” which resets your Kindle Fire (you will not loose any of your information, apps, books, etc. that you have on your Kindle Fire).
3. Turn your Kindle Fire back on by pressing the power button on your Kindle Fire
4. By now, two minutes should have passed and your modem/router should be ready to plug back in. Plug both back in.
5. Wait a few minutes to make sure the modem/router finish their reboot.
6. If your Kindle Fire does not connect automatically to your WIFI network, you will have to go to settings and connect to your WIFI network manually (just like you did when you set the Kindle Fire for the first time). Make sure the password is correct.
There have been some reports throughout the internet of some of the issues that you may be experiencing and most these issues can only be fixed by replacing the entire unit itself through Amazon.
If the steps above do not work, you may need to contact Amazon and they will take you through some of the steps that are outlined above.
You may also ask us a question via a direct email by clicking ASK US on the top of the page.